TERMS & CONDITIONS
Please read carefully our following terms and conditions to make sure you agree
to the following before placing orders with The Detailed Events.
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Payments
We accept payment through Bank Transfer. To receive drafts of your artwork, we will need the 50% deposit for your order, before sending any artwork to print, remaining balance is required. Only large orders is required for deposit.
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Client/Artwork
Draft/Proof – The Detailed Events aims to provide you with high-quality service, sending the first draft within 48 hours via email. All artwork, copy, spelling and grammar must be checked by the client before printing. If designs/artwork is approved with layout or spelling errors and printed, The Detailed Events takes no responsibility and not be liable for any resulting costs.
If replacements are required, the client will be charged in full.
On the back of the invitation, menu and marriage certificate the website 'www.thedetailedevents.com' will be present in small font.
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If the client is providing us with artwork, it must be High Quality in PDF, EPS or Ai format, saved as an editable vector. Any low-quality or other formats such as Word documents and images will be accepted. If you require us to print using your own artwork (for example) Invitation, we will notify you immediately if the image is low quality, if you require us to still go ahead with print, The Detailed Events does not accept liability for errors caused.
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Delivery
Before placing any orders, we always ask the time and date of the event taking place or when the products are required for us to meet your deadline. If this deadline cannot be met, we will reject your order. However, you are entitled to express delivery, 24 hours delivery or guaranteed 48 hours, but additional charges may apply.
If ordering multiple items, we will notify you if a single parcel or multiple items are to be sent.
The client can either collect items in person or we can deliver the items to you with a delivery fee. The delivery fee may vary depending on your location.
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We always try to send your products in perfect condition. However, a problem may arise. In the unlikely event that a product has noticeable errors or is damaged during delivery or the wrong item is sent, we ask you to contact us within 1 week of delivery or we will not be able to rectify your issue for you. Let us know of the problem as soon as possible, we may also ask for photographic proof of the product.
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Time Frames
When placing orders please allow up to 4 to 8 weeks, this will avoid any delays from designs, proofing and printing. Any delay regarding feedback, providing details, or approving proof of design/artwork may result in the delay of your prints/order.
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Hiring
Certain products on our website can be hired. We will ask for contact details regarding the venue address and phone numbers during the booking process. It is the responsibility of the person who is hiring our equipment to ensure that all possible steps are taken to avoid injury to any person using it or damage to the equipment.
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Arrangements can be made when hiring our products. The cost of hiring will vary depending on which product you choose, an additional deposit will also be required in case of missing or damages to our products. Once our hired products are received in the same condition, the additional deposit will be refunded to the same person.